Refund policy

At Korean Vegan Beauty, your satisfaction is truly important to us. As a new brand built with care, intention, and community in mind, we want every part of your experience with us to feel thoughtful and respectful. If something isn’t quite right with your order, we’re here to make it right.


30-Day Guarantee

We are proud to offer a 30-day guarantee on all Korean Vegan Beauty products.
If you are not satisfied with your order for any reason, please contact us at support@koreanveganbeauty.com within 30 days of delivery. We’ll be happy to assist you with a return, exchange, or store credit.

Please note: We can only accept returns for purchases made directly through koreanveganbeauty.com. Returned items must be unopened, unused, and in resalable condition.


How to Initiate a Return

To begin the return process, please email us at  support@koreanveganbeauty.com with your order number.
Once your request is approved, we will provide you with return instructions.
We kindly ask that items be sent back in their original condition within 7 days of approval.


What to Expect Next

Once we receive and inspect your return, we will send you a confirmation email.
If the return is approved, your refund, exchange, or store credit will be processed within 7 business days.

Please note:

  • Original shipping costs and return label fees are non-refundable.

  • If you prefer to use your own shipping method, please include your order number in the package and email us the tracking information for confirmation.


Damaged or Defective Items

We take great care in packing and shipping your order, but if your item arrives damaged or defective, we sincerely apologize. Please contact us at support@koreanveganbeauty.com within 7 days of delivery with your order number and a photo of the issue. We’ll be happy to send a replacement or offer another solution that works best for you.


Refund Timelines

  • Credit/debit card refunds typically take 5–10 business days, depending on your bank.

  • PayPal refunds are usually processed immediately.


If you have any questions or need further assistance, please don't hesitate to reach out to us at support@koreanveganbeauty.com.

Thank you for being part of our community. Your support truly means everything to us.